Privacy Policy for Boomerang Rhythms

Boomerang Rhythms is committed to protecting the privacy and personal information of our clients and site visitors. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our online platform and engaging with our tourism and music experiences.

1. Information We Collect

We collect information through various means to provide and improve our services. This includes both personal and non-personal data.

1.1 Personal Information You Voluntarily Provide

• Contact Details: Names, email addresses, phone numbers, and postal addresses when you book a tour, workshop, or contact us for inquiries.
• Payment Information: Details necessary to process transactions, such as credit card numbers, which are processed securely through third-party payment gateways. We do not store full payment card details on our servers.
• Booking Details: Information related to your selected guided musical tours, Aboriginal cultural performances, instrument workshops, festival attendance, bespoke travel itineraries, artist bookings, eco-tourism packages, and outback musical retreats, including participant names, dietary restrictions, accessibility requirements, and dates of travel.
• Communication Preferences: Your choices regarding receiving marketing communications from us.
• Feedback and Survey Responses: Any information you provide when participating in surveys or giving feedback about our services.

1.2 Information Collected Automatically

• Usage Data: Information about how you interact with our site, such as pages visited, time spent on pages, referral sources, and navigation paths.
• Technical Data: IP addresses, browser type and version, operating system, device identifiers, and other technology on the devices you use to access our online platform.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.

2. How We Use Your Information

The information we collect is used to operate our business, provide our services, and communicate with you effectively.

• To Provide Services: Processing your bookings, arranging tour components, delivering workshops, and managing festival participations.
• To Communicate: Sending booking confirmations, updates about your travel plans, important service announcements, and responses to your inquiries.
• For Marketing and Promotions: With your consent, sending you information about new tours, special offers, and other services we believe may be of interest to you. You can opt-out at any time.
• To Improve Our Services: Analyzing usage data to understand how our online platform is used, identifying areas for improvement, and developing new features and experiences.
• For Security and Fraud Prevention: Protecting our online platform, our customers, and our business from fraudulent or unauthorized activities.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We may share your information with third parties only in specific circumstances and with appropriate safeguards.

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, accommodation providers, transport companies, local guides, Aboriginal cultural practitioners, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change.
• NO UNAUTHORISED SHARING: We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement a range of technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure data storage practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information we hold.
• Rectification: The right to request that we correct any inaccurate or incomplete personal information.
• Erasure: The right to request that we delete your personal information, under certain conditions.
• Restriction of Processing: The right to request that we restrict the processing of your personal information, under certain conditions.
• Object to Processing: The right to object to our processing of your personal information, under certain conditions.
• Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. International Data Transfers

As part of providing our global tourism experiences, your information may be processed or stored in countries outside of Australia. We ensure that any such international transfers comply with applicable data protection laws and that your data remains protected to standards consistent with this Privacy Policy.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices. Any material changes will be communicated to you where appropriate.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: